Service level agreements require many different content areas which define the service being provided and service goals. Can you suggest some content areas or format. In the case of application support, who might be the key stakeholders?
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Channel:
SLA – IT Service Management – ITIL
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Channel Details:
- Title: SLA – IT Service Management – ITIL
- Channel Number: 56058943
- Language: English
- Registered On: October 31, 2015, 8:51 am
- Number of Articles: 8
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