What are the most important elements of a good SLA?
Service level agreements require many different content areas which define the service being provided and service goals. Can you suggest some content areas or format. In the case of application...
View ArticleSLAs in a big company
Hi Bob, i’m working in a big company with regional sites. Is correct idea of defining different SLA for business unit and region? I think that a single SLA would be complex and ungovernable. Regards
View ArticleWhat are the most important elements of a good SLA?
Service level agreements require many different content areas which define the service being provided and service goals. Can you suggest some content areas or format. In the case of application...
View ArticleSLAs in a big company
Hi Bob, i’m working in a big company with regional sites. Is correct idea of defining different SLA for business unit and region? I think that a single SLA would be complex and ungovernable. Regards
View ArticleWhat are the most important elements of a good SLA?
Service level agreements require many different content areas which define the service being provided and service goals. Can you suggest some content areas or format. In the case of application...
View ArticleSLAs in a big company
Hi Bob, i’m working in a big company with regional sites. Is correct idea of defining different SLA for business unit and region? I think that a single SLA would be complex and ungovernable. Regards...
View ArticleWhat are the most important elements of a good SLA?
Service level agreements require many different content areas which define the service being provided and service goals. Can you suggest some content areas or format. In the case of application...
View ArticleSLAs in a big company
Hi Bob, i’m working in a big company with regional sites. Is correct idea of defining different SLA for business unit and region? I think that a single SLA would be complex and ungovernable. Regards...
View Article